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Frequently Asked Questions

We’re Here to Help — Find Quick Answers to What You Need.

At SE Supply Distributors we take pride in being a trusted source for high-quality HVAC parts, tools, and accessories. Whether you're a licensed contractor, an installer, or a hands-on homeowner, we’re here to provide dependable products that get the job done right. Our inventory is carefully selected to meet the needs of the HVAC industry, and we’re committed to making sure our customers have access to the right solutions at the right time.

This FAQ page was created to help answer some of the most common questions we receive about our products, shipping, returns, and more. We believe in making your shopping experience as smooth as possible — and that includes offering helpful, knowledgeable customer support every step of the way. If your question isn’t answered here, our team is just a message or call away and always ready to assist you.

What products does your company sell?

We specialize in high-quality HVAC parts, tools, and accessories for the HVAC professional. Our selection includes copper tubing/fittings, electrical components, installation supplies, mini-split accessories, service tools, and more.

Who can purchase your products?

Our products are available to both licensed HVAC professionals at attractive wholesale pricing and retail consumers who can purchase select items at a competitive retail price. We make it easy for anyone to find the parts they need.

Besides contractors, do you sell directly to the public?

We do. While our main focus is the contractor tradesperson, we offer select product to consumers that you can purchase directly through our website at a competitive retail price.

How quickly will my order ship?

Orders typically ship within 1–2 business days. Shipping times may vary depending on the shipping method and destination.

Do you ship internationally?

At this time, we only ship within the United States. For special orders outside the U.S., please contact us directly.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email.

What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.

What is your return policy?

Returns are accepted within 30 days of purchase for unused and unopened items. Please contact us for a return authorization number before sending anything back. Also see our complete return policy here.

Are there restocking fees?

A restocking fee may apply on select returns. Contact our support team for details. Also see our complete return policy here.

Are your products compatible with all HVAC systems?

Our products provide solutions to universal needs and applications and are not brand specific. For installations, repairs or maintenance. Always consult the equipment manufacturers technical and product guidelines for warranty issues, questions and troubleshooting support.

Do you sell refrigerants?

No, we do not sell refrigerants directly due to shipping restrictions and certification requirements and the nature of the products themselves.

How do I know which mini-split accessories I need?

Our product listings include detailed descriptions and compatibility information. You can also contact our support team for personalized guidance.

Do you offer bulk or wholesale discounts?

Yes, we offer special pricing for bulk orders. If you’re interested in setting up a wholesale account, please contact us for more information and to submit a quote request for a volume price.

Can I become a distributor?

Our distribution and products are intended for the contractor and end users. The intent is not for resellers. If interested in a volume program, please contact us to discuss.

I need help with installation. Can you assist?

We do not provide or offer on-site technical service. Please contact the component or product manufacturer direct for technical or product support information. You can also send questions to our support team via our Contact Us page.

Where can I find product manuals or installation guides?

Manuals and documentation are available on individual product pages when available. Additional information and details can be found at the product manufacturers website. If you need further help, contact us via our Contact Us page.

Do your products come with a warranty?

Yes, we honor the product manufacturer’s warranty. This warranty is typically 1 year from date of purchase. Please refer to the product manufacturers website for any additional details.

How do I file a warranty claim?

To initiate a warranty claim, please contact our customer support team with your order number, a description of the issue, and any relevant photos or documentation. We’ll guide you through the process and work with the manufacturer to provide a replacement item.

What is covered under the warranty?

Warranties cover manufacturing defects and material faults under normal use and appropriate application. They do not cover damage caused by improper installation, misuse, abuse, or normal wear and tear.

Do I need to register my product for the warranty?

Some manufacturers may require product registration to activate the warranty at their product website, please refer to the product manufacturers site for specific details.

Who handles the warranty — your company or the manufacturer?

We serve as a point of contact and will help facilitate your claim, but final decisions and resolutions are made by the product’s manufacturer according to their warranty policy.

Frequently Asked Questions

SESupply HVAC Distribution

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Frequently Asked Questions

SESupply HVAC Distribution

Need Help?

Customer Service

Store Information

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